The Case Manager for the Office of the Vice President for Student Affairs and Dean of Students, reports to the Senior Associate Dean of Students/Chair of the Student Concerns Intervention Team. This position is responsible for advocating for student success.
The Case Manager meets with students of concern who may have psychosocial & environmental stressors that are impacting their performance or experience at Chapman University and provides appropriate support services where needed.
The Case Manager identifies the student's needs, maintains ongoing relationships with the identified students, and creates case action plans including connecting the students with dynamic referral programs to local community partners, therapists, doctors, treatments centers, etc. Ongoing support and follow up is provided to students who may need the coordination of multiple services and resources.
This position serves as an active member of the Student Concerns Intervention Team, who meets weekly to triage and address extenuating student and institutional situations. The Case Manager is responsible for establishing connections and partnerships with off campus providers such as therapists, treatment centers, doctors, social agencies, inpatient and outpatient programs and serving as a liaison between the provider and the student of concern.
The Case Manager does not provide professional counseling services or psychological/psychiatric treatment.
Master's Degree in counseling/social work, or related field.
Minimum of three to five years full time experience in case management; experience working as part of a case management support team.
Demonstrate interest in and experience working with college students including diverse and/or underrepresented college student populations.
Excellent communication and interpersonal skills, with the ability to interact diplomatically with a diverse group of individuals, both inside and outside of the University.
Strong computer skills in the use of word processing, spreadsheet, presentation, database, Internet and email software, Microsoft Office Suite applications. Technical ability to learn and use enterprise software.
Demonstrated ability to use tact and diplomacy and maintain high level of confidentiality.
Skills in preparing and maintaining confidential records.
Excellent communication skills, both oral and written.
Proven ability to operate calmly and effectively under stressful conditions.
Ability to learn and adhere to legal and ethical guidelines.
Ability to learn and interpret university policies and procedures.
Analytical skills to gather and analyze data, and generate relevant reports.
Experience working with local hospitals, treatments centers, social agencies, therapists, and doctors in Orange County area and in crisis intervention.
Experience in serving as a liaison for hospital admission and discharge planning.
Knowledge of higher education and disabilities law.
Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Internal Number: 22503
About Chapman University
Chapman University is one of California's oldest and most respected private universities, offering distinguished undergraduate and graduate degrees in the context of a liberal arts and sciences university. For more than 150 years, Chapman University has served as a symbol of educational access and excellence in the state of California. Founded as Hesperian College in 1861 in Woodland, California by members of the Christian Church (Disciples of Christ), we admitted men and women and people of color from our earliest days. Endowed by the Valencia orange magnate Charles Clarke Chapman, the institution changed its name to Chapman College in 1934, and by 1954 had moved to the former campus of Orange Union High School in Orange, California. The college again extended higher educational access when it began offering classes to military personnel at El Toro Marine Base.In 1965, Chapman took undergraduate education to the high seas when it began running World Campus Afloat, the program that would eventually become Semester at Sea, a tradition that continues at Chapman through our world-wide study abroad programs.Since our founding, Chapman has grown into a highly regarded university that at...tracts high-achieving undergraduate and graduate students from all over the United States, and more than 60 nations around the world.Our mission statement: To provide personalized education of distinction that leads to inquiring, ethical and productive lives as global citizens.