The Network Analyst IV, under general direction, provides technical leadership and oversight for deployment and delivery of enterprise-wide network analysis projects or services. Develops technical standards for implementing enterprise-wide network analysis projects or services. Participates in mentoring, training, and development of other employees.
Roles and Responsibilities :
Establishes standards for responses to enterprise network issues.
Oversees incident queue, task assignment, and incident workflow.
Provides expert assistance for very complex network issues.
Oversees the accuracy of the network topology maps, network drop databases, and inventory lists.
Establishes standards for network analysis documentation.
Establishes work flows and protocols for problem management and support. Continuously monitors effectiveness of established practices and protocols. Oversees policy enforcement practices and counsels enterprise clients and vendors in violation.
Escalates repeat offenders to appropriate disciplinary process. Participates in the review and update of enterprise network policies.
Oversees collaboration with Network Security to locate and/or isolate compromised, lost, stolen, or malicious devices.
Assists with highly sensitive security or investigative requests.
Establishes standards for the development of plans for temporary networks or data requests from non-affiliated customers.
Oversees input from clients, systems administrators, contractors, and vendors to develop specifications and plans for enterprise-wide networks.
Collaborates with project leaders and executive staff to develop work plans and time schedules for projects including outlining phases, identifying personnel, and computing equipment requirements.
Required Education and Experience :
Bachelorâ™s degree in applicable field.
Eight years of related experience.
Knowledge, Skills and Abilities :
Knowledge of word processing and spreadsheet applications.
Knowledge of mentoring, training, and development of other employees.
Knowledge of consulting with and assisting computing personnel, vendors, and manufacturersâ™ representatives in resolving complex procedural, operational, and technical problems.
Ability to multitask and work cooperatively with others.
Excellent written communication, analytical, interpersonal, and organizational skills.
Please make sure to provide the following documents:
Cover Letter to include two professional references
For detailed instructions on how to apply for any positions on our website, please use the following link:
Internal Number: R-038791
About Texas A&M University - San Antonio
Texas A&M-San Antonio provides affordable higher education opportunities to students from over 30 counties in the surrounding South Texas region, and has graduated over 5,000 students who are career-ready in a variety of in-demand fields such as education, business, information technology and cyber security, criminology and biology.