Department: Global Hospitality Leadership

Salary: $49,400.00-$56,200

Description:

Responsible for the coordination and management of conference services and event operations at the Conrad N. Hilton College of Hotel and Restaurant Management.
1. Recommends and coordinates the logistical, planning, and registration of conference services and event operations.
2. Assists with developing and fostering sales associated with conference services and events. Works with clients to understand their conference needs, provides estimates of services, and conducts site tours.
3. Collaborates with internal partners to ensure the efficient operations of conference services and to exceed guests' expectations, including audio/visual services, catering, and facilities maintenance.
4. Serves as Conference Services Manager during events to minimize and resolve issues.
5. Assists in the training and mentoring of student workers who participate in the coordination of conference services.
6. Manages and directs the daily work activities of outsourced personnel and vendors.
7. Verifies, audits, and collects deposits and distributes statuses of Banquet Event orders and Group Resumes.
8. May oversee program expenditures and ensures adherence to budget.
9. Measures group room attrition and provides various reporting as needed.
10. Interprets departmental policies and procedures to enforce operational procedures.
11. Performs other job-related duties as required.

MQ:
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience.

Department is willing to accept education in lieu of experience and experience in lieu of education.

Additional Posting Information:
Job Requirements
Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Experience: Requires a minimum of three (3) years of directly job-related experience.

Certification/ Licensing: None.

Work Complexity: Requires a detailed knowledge of a specialized or technical field. Work requires the direct application of a variety of procedures, policies and/or precedents.

Change in Knowledge: The knowledge and/or technology used in the job changes periodically; occasional study and training is required.

Problem Solving: Requires the examination and basic analysis of information that is not readily available, some of which is highly technical or specialized, to arrive at solutions or recommendations and/or take appropriate action.

Impact of Decisions:
Inside Department - Considerable
Outside Department - Moderate
Outside University - None

Judgment: Activities and decisions are varied in nature, requiring independent action and judgment in solving common problems. Unusual cases or questionable matters are resolved with the job's immediate supervisor.

Supervision: Involves general scheduling and review of work as a working supervisor or lead person over one or more employees doing the same type of work. Work is typically routine and requires general instructions.

Customer Service:
Internal Service - Solves unusual customer problems
External Service - Handles routine customer problems between customer and other departments

Environmental Conditions:
Working conditions - Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements.
Physical Effort - Position requires light physical effort. Requires handling of average-weight objects up to 10 pounds, or some standing and walking. May occasionally require some stooping or bending.
Physical Risk - Work environment involves some exposure to physical risks that require following basic safety precautions.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.