SUMMARY

The Student Records Specialist-Veterans assists the Registrar and the VA Certifying Official by working with veterans and their dependents to coordinate state and federal education benefits. This position reports to the Assistant Registrar.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following.

• Assists Veteran students and/or their dependents with the application process for state and federal benefits.
• Reviews and approves all state Hazlewood applications for initial award and subsequent semester awards based on State of Texas and Texas Veteran's Commission guidelines.
• Reviews Hazlewood student's record for satisfactory academic progress (SAP) before initial award and after each subsequent enrolled semester.
• Maintains knowledge of TVC regulations concerning state benefits.
• Complies and submits the Hazelwood Report to the Texas Veteran's Commission at the end of each regular semester.
• Assists with updating VA forms, brochures and college Veteran website page.
• Assists with the annual VA program approval process.
• Maintains knowledge of VA regulations concerning federal benefits.
• Serves as backup certifying official and inputs information in VAONCE to level 3.
• Maintains communication with veteran students and/or their dependents regarding their state or federal benefit status.
• Maintains veteran files for compliance with VA and state requirements.
• Assists with the Veteran's campus student organization.
• Other duties as assigned

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

• High school diploma or equivalent is required.
• Associate’s degree in office administration or related field is preferred.

 EXPERIENCE

• One (1) year of clerical experience in an office setting is required.
• Work experience in a higher education institution with state or federal benefits preferred.
• Working knowledge of Datatel / Colleague / Ellucian software, or similar educational enterprise software system preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Requires demonstrated customer service skills
• Requires accuracy and attention to detail
• Requires stamina during peak periods
• Must be able to problem solve and think creatively
• Knowledge of Microsoft Office applications required
• Typing, filing and general office skills are required
• Must have excellent interpersonal and communication skills
• Ability to follow general procedures, yet make decisions on an individual basis
• Must have the dexterity required to operate keyboard-based equipment such as computers
• Ability to work extended office hours during peak period of registration.

WORK ENVIRONMENT

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the work day. 

PHYSICAL DEMANDS

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to twenty (20) pounds.