Posted: 01-Sep-22
Location: Alvin, Texas
Type: Regular
Preferred Education: Bachelor’s
Salary: $77,176.55 Minimum
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Internal Number: 2022-160
SUMMARY
The IT Director, Network and Client Services’ primary responsibilities are to plan and provide streamlined, secure, and reliable infrastructure and endpoint support to the College’s user community. The position provides strategic oversight of data center operations, cloud services, and employee and instructional endpoint support services for continuous improvement of the end-user experience. Ensures that systems hardware, operating and software systems, and related processes adhere to regulatory and operational standards. The Director collaborates with IT and executive leadership as well as instructional and functional areas to strategically align projects and goals with the business objectives of the College. This is a hands-on working director position. The Director’s goal is to maximize operational efficiency and security of the College’s network and client infrastructure that contribute to student and institutional success.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Directs and participates in the network and server operations team, provides proactive planning, guidance to maintain secure continuity of services, and implements network/improvement and enhancement solutions.
- Directs and participates in the client support team, provides guidance and assistance to meet service level agreement and customer experience goals.
- Resolves escalated issues and manages emerging risk to services and continuous network performance.
- Develops and implements communication and reporting processes to manage issues, risks and timely delivery of project milestones.
- Directs, creates, and maintains controls, standards, and process documentation.
- Collaborates with the Network Security Administrator to ensure compliance with Texas Administrative Code 202, FERPA, HIPAA, PCI, GLBA, and other regulatory bodies.
- Provides technical management of network and client endpoint operations, ensures that documented service levels are met, and corresponding processes are followed
- Provides technical expertise to enable the correct application of operational procedures. Uses network and system management tools to determine baseline loads and performance statistics. Contributes to the planning and implementation of installation and maintenance activities. Participates in change control discussions and procedures.
- Responsible for regular review, maintenance, and upgrade of mission critical components to continuously improve upon the College’s business continuity and disaster recovery plans.
- Contributes to the development and implementation of strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
- Defines and communicate project milestones, and resource allocation to the College’s administration, department leads, support staff, and end users.
- Benchmarks, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
- Participates in negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
- Coordinates and facilitates consultation with stakeholders to define business and systems requirements for new technology initiatives.
- Keeps current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate management on their competitive or financial impact.
- Other duties may be assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION
- Bachelor’s Degree in Computer Information Systems or closely related field required. Equivalent combination of education, certification(s), and relevant work experience may be considered.
- Professional certification (ITIL, PMP, SSCP, or similar) required. Equivalent combination of education and relevant work experience may be considered.
EXPERIENCE
- Requires five (5) years of progressive experience working in an Information Technology department and two (2) years of supervisory experience in an Information Technology department.
- Experience with documenting standards and processes, especially in support of regulatory compliance, strongly preferred
- Cisco, Cisco-Meraki, and Sophos networking experience preferred.
- Dell server and storage experience preferred.
- Virtualized server management utilizing VMWare and Hyper-V solutions preferred.
- Experience working in a higher education environment preferred.
- Administrative experience with Azure AD, Microsoft 365, and Microsoft 365 Defender preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Considerable knowledge of management, budgeting, and business operations
- Ability to direct operational activities with a security mindset
- Perform hands-on administrative tasks
- Proven experience in IT planning, organization, and development
- Ability to travel to off-campus locations, including high schools and Texas Department of Corrections sites, to perform network management and upgrades.
- Must be available for scheduled and/or occasional work outside of normal business hours
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Strong negotiating skills
- Ability to present ideas in business-friendly and user-friendly language
- Exceptionally self-motivated and directed
- Keen attention to detail
- Superior analytical, evaluative, and problem-solving abilities
- Must be available for occasional work outside of normal business hours
WORK ENVIRONMENT
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the work day.
PHYSICAL DEMANDS
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to twenty (20) pounds.
